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A substantial proportion of the costs of operating a call center are associated with call center agents. These costs not only comprise their salaries, but also the equipment they use and the call center software that drives that equipment. Given that fact, it makes sense that optimizing your company’s workforce with workforce management (WFM) represents a smart strategy. Specifically, embracing the flexibility that increasingly defines the 21st century workforce and empowering your call center agents to control more of their own workplace situation allows them to perform at a higher level, and often translates to a healthier bottom line for your company. Workforce…

Limited by scale and capital, many companies can only expand their business to a limited area around the location with limited market space. However, e-commerce can promote products to all parts of the world. It has now become the important way for enterprises to expand sales and win new development space. More and more enterprises are joining e-commerce, which provides high-speed development momentum for e-commerce. However, due to the great differences in management and operations between traditional industries and e-commerce, e-commerce is not really “low barriers and low investment” as rumors. It is not easy to succeed if you do…

As a college student, you know how hard it is to make ends meet, unless your parents are financially well off and are willing to pay for your expenses. Tuition, books, room and board, field trips, and other things make college life extremely expensive. Even if you have a scholarship, grant, and/or student loan, you can easily blow through your money within months, which will force you to look for alternative ways to earn some extra money. You do not need to scramble to find the money to pay for your necessities as a college student. As much as school…

A business is defined as an organization engage in various activities that can be commercial, industrial or professional. The term business also refers to the efforts and activities of an individual to produce and sell goods and services to profit the company or the organization. Businesses can be further classified in the means of new strategies and traditional strategies. We live in a whole new era, but it is important to reflect on historic business trends and learn from the past. It is important to know that people have conducted business since ancient times and they were involved in mercantile…