Conversational AI uses machine learning to make predictions based on the data it collects. This technology can improve a company’s bottom line by automating processes that rely on human agents. It also eliminates language barriers and helps customers answer their questions more quickly. It can save time for human support agents, resulting in a better customer service experience and a higher net promoter score. Natural Language Processing (NLP) NLP is a branch of AI that allows computers to understand and interpret human language. It is done by blending linguistics with computer science and machine learning. NLP can be used for…
The Basics of Conversational AI
