Today, customers are not just looking for great customer service, they want much more. Everyone gives the advice “walk into customers’ shoes” to know how they are feeling about your brand or product. No matter what type of business you have, the best way to increase the revenues is to satisfy the customers. Great customer experience helps you to satisfy your customers and reduce customer churn. According to a research conducted by American Express, 60% of the customers are willing to pay you more if you provide them better experience. Do you ever wonder why Amazon is so successful? It…
Improving Customer Experiences: Make Shopping Online Enjoyable
