Real-time voice engagement is a powerful tool for transforming customer experience and lowering regulatory compliance costs. But it is critical to understand what it entails. This article explores four significant aspects of VoC: specific, common goals, AI-enabled voice bots, and cross-functional collaboration. Reducing Regulatory Compliance Costs Reducing regulatory compliance costs can be challenging, particularly for life insurance carriers. However, as regulatory oversight increases, monitoring and measuring the effectiveness of every contact made is essential. The use of real time voice engagement is one method for doing this. This technology allows insurers to measure and report their compliance levels, helping them reduce costs.…